Shipping & Cancellation Policy

Thank you for shopping with OnlySocks. We truly appreciate your support and are committed to delivering your order as quickly and smoothly as possible.

 

Shipping Policy

Once an order is placed, our team begins processing it as quickly as possible.

  • Orders are typically processed and dispatched within 1-2 business days of order confirmation.

  • Orders are not dispatched on Sundays or public holidays.

  • After dispatch, most orders are delivered within 5-7 business days, depending on your location and courier partner availability.

  • Delivery timelines are estimates only and may vary due to remote serviceable locations, weather conditions, courier delays, high order volumes, public holidays, or other unforeseen circumstances beyond our control.

  • We offer free shipping on orders above ₹450. For orders below ₹450, applicable shipping charges will be displayed at checkout.

  • Once your order has been dispatched, you'll receive tracking details via email, SMS, or WhatsApp (where applicable) to help you track your shipment.

Cancellation Policy

As we begin processing orders shortly after they are are placed, cancellation requests can only be accommodated before the order has been packed or dispatched.

If you'd like to cancel your order, please contact us as soon as possible at:

Email: support@onlysocks.in

Please include your Order ID and your registered email address or phone number to help us process your request quickly.

Once an order has been packed, dispatched, or shipped, it cannot be cancelled.

Returns & Replacement

For hygiene reasons, all socks are non-returnable and non-exchangeable once delivered.

A replacement or refund will only be considered if you receive:

  • A defective product

  • A damaged product

  • An incorrect product

To report such an issue, please contact us within 48 hours of delivery at:

Email: support@onlysocks.in

Your claim must include:

  • A continuous, unedited unboxing video showing:

    • The sealed package before opening

    • The shipping label

    • The complete unboxing process

    • The defect, damage, or incorrect item

  • Clear photographs of the issue

  • Your Order ID

  • Your registered email address or phone number

Claims submitted without a continuous, unedited unboxing video may not be eligible for a replacement or refund, as we may be unable to verify the condition in which the package was received.

Once your claim has been reviewed and verified, we'll provide:

  • A replacement of the same product (subject to availability), or

  • A refund to your original payment method if a replacement cannot be provided.

Important Information

  • Delivery timelines are estimated and are not guaranteed delivery dates.

  • OnlySocks is not responsible for delays caused by courier partners, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • OnlySocks is not responsible for failed deliveries, delays, or additional charges arising from incorrect or incomplete shipping information provided by the customer.

  • Customers are responsible for ensuring someone is available to receive the order at the delivery address. Re-delivery attempts are subject to the courier partner's policies.

Contact Us

If you have any questions regarding shipping, cancellations, or your order, please contact us:

Email: support@onlysocks.in

Made to add the right kind of drama ✦