RETURN AND REFUND POLICY — OnlySocks

At OnlySocks, every pair is carefully designed, packed, and quality-checked before it reaches you. We make every effort to ensure your order arrives in perfect condition, exactly as intended.

We understand that issues can occasionally occur during transit. In the rare case that you receive a damaged, defective, or incorrect product, we are here to help resolve it quickly and fairly.

1. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, you must share:

  • Clear images of the product received
  • Order details (order ID and registered email/phone)

📩 Email: support@onlysocks.com (update with your official email)

Once we receive the required details, our team will review the issue and respond with the next steps as quickly as possible.

2. RESOLUTION PROCESS

After verification, we may offer:

  • Replacement of the same product (subject to availability), or
  • Refund to your original payment method (if replacement is not possible)

We always aim to provide a fair resolution based on the situation.

3. RETURN ELIGIBILITY

Please note:

  • We only accept returns/replacements for damaged, defective, or incorrect items
  • We do not accept returns or exchanges for reasons such as:
    • Change of mind
    • Incorrect size selection
    • Preference-related issues (fit, color perception, styling choice)

We strongly recommend reviewing product descriptions, sizing details, and images carefully before placing an order.

4. NON-RETURNABLE ITEMS

For hygiene reasons, all socks are considered non-returnable and non-exchangeable, unless they arrive damaged or incorrect.

5. REFUND TIMELINE

If a refund is approved:

  • It will be processed to the original payment method
  • Bank processing times may vary (typically 5–10 business days after approval)

6. DELAYED OR TIME-SENSITIVE ORDERS

If your order is urgent or time-sensitive, please contact us immediately after placing the order. While we cannot guarantee expedited delivery in all cases, we will do our best to assist wherever possible.

7. FINAL NOTE

We aim to maintain high-quality standards across every product we ship. Your trust means a lot, and we’re committed to making things right in genuine cases of error or damage.

For any questions or support:

📩 support@onlysocks.com (update if needed)

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