Return & Refund Policy

At OnlySocks, every pair is carefully quality-checked before it is packed and shipped. Due to the hygiene nature of our products, we do not accept returns or exchanges once an order has been delivered.

 

1. No Returns or Exchanges

We do not offer returns or exchanges for:

  • Change of mind

  • Incorrect size selected

  • Personal preference

  • Color variation due to screen/display settings

  • Any reason other than a verified manufacturing defect or incorrect product received

Please review the product description, images, and sizing information carefully before placing your order.

2. Defective or Incorrect Products

If you receive a product that is defective, damaged during transit, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review your claim, please provide:

  • Clear photographs showing the defect, damage, or incorrect product

  • Your Order ID

  • Your registered email address or phone number

Once we receive the required information, our team will review the issue and discuss the most appropriate resolution with you, which may include a replacement or refund.

Claims will be assessed after verification of the issue and the condition of the product received.

3. Resolution

Once your claim is verified, we may offer:

  • A replacement of the same product, or

  • A full refund to your original payment method if a replacement cannot be provided.

The final resolution will be determined after our quality verification.

4. Refund Timeline

If a refund is approved, it will be processed to your original payment method.

Depending on your bank or payment provider, the amount is usually reflected within 5-10 business days after the refund has been initiated.

5. Non-Returnable Products

For hygiene reasons, all socks sold by OnlySocks are non-returnable and non-exchangeable after delivery, except in verified cases where:

  • The product is defective.

  • The wrong product was delivered.

  • The product was damaged during transit.

6. Contact Us

For any assistance regarding your order, please contact us within 48 hours of delivery.

Email: support@onlysocks.in


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