Frequently Asked Questions
Where can I find my order confirmation?
Your order confirmation is sent to your registered email address once the order is placed. Please check your spam, junk, or promotions folder as well. If you still can’t find it, reach us at support@onlysocks.in and we’ll help you.
Is it possible to cancel an order after placing it?
Yes, you can request a cancellation only before your order has been packed or dispatched. Orders are typically processed quickly, so please contact us as soon as possible at support@onlysocks.in with your Order ID and your registered email address or phone number.
Once your order has been packed, dispatched, or shipped, it cannot be cancelled.
How can I track my order?
Once your order is dispatched, you’ll receive tracking details through email, SMS, or WhatsApp. You can use the tracking link to check your shipment status in real time.
When will my order be dispatched and delivered?
Orders are typically processed and dispatched within 1-2 business days of confirmation. After dispatch, most orders are delivered within 5-7 business days, depending on your location and courier partner availability. Delivery may take longer during sales, public holidays, remote area deliveries, or unforeseen courier delays.
What should I do if I receive a damaged, defective, or incorrect product?
Please contact us within 48 hours of delivery at support@onlysocks.in and share:
- Your Order ID
- A continuous, unedited unboxing video showing the sealed package, shipping label, complete unboxing process, and the issue
- Clear photos of the product
The unboxing video is required for us to verify damage, defects, or incorrect items.
How will my damaged product request be reviewed?
Once we verify your claim, we'll notify you by email. If your claim is approved, we'll arrange a replacement (subject to availability) or issue a refund if a replacement cannot be provided.
Can I return or exchange my socks?
Due to hygiene reasons, all socks are non-returnable and non-exchangeable once delivered.
An exception is made only if you receive a defective, damaged, or incorrect product, subject to verification in accordance with our Return & Refund Policy.
How long does it take to receive a refund?
Once your claim has been reviewed and approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it usually reflects within 5-10 business days after the refund has been initiated.
Do you offer Cash on Delivery?
We currently do not offer Cash on Delivery. All orders need to be prepaid at checkout.
Can I change my delivery address after placing an order?
If your order has not yet been packed or dispatched, we'll do our best to update your delivery address. Please contact us as soon as possible at support@onlysocks.in. Once an order has been dispatched, the delivery address cannot be changed.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹899. Applicable shipping charges for orders below ₹899 are calculated at checkout.